HLD Publishing provides remote digital services designed to support small businesses and creators in building a clear, professional online presence. These policies help keep projects organized, transparent, and respectful for both client and studio.
A 50% deposit is required before any project work begins.
The remaining balance is due before website launch or delivery of final files.
Work begins only once the initial payment has been received.
All payments are processed securely through approved payment platforms.
Each project includes the services agreed upon at the start of the project.
Additional requests outside the agreed scope may require updated pricing or a separate quote.
Clear project expectations help keep timelines realistic and efficient.
Projects include a reasonable number of revisions during the build process.
Additional revisions or major changes beyond the original scope may be billed separately.
Business hours are Monday to Friday, 9:00 AM – 5:00 PM.
Services are provided remotely by appointment.
Messages and updates will be responded to during regular business hours.
Final websites or project files are delivered once full payment has been received.
After launch, ongoing updates or support can be arranged as part of ongoing service or separate requests.
HLD Publishing values clear communication, mutual respect, and collaborative creativity. These policies exist to ensure a smooth and positive experience for everyone involved.